/client/services (My Services) opens with three tiles (active, pending, suspended) and, when a service is suspended, a notice with a button to the unpaid invoices. The table lists product and domain, price and term, next due date, a status badge and a Manage button. The Current tab shows pending, active and suspended services; "All, including closed" adds the rest. Order New Services goes to the store; Add-ons opens the page that is still being built. Needs "See services".
/client/services/ID is one service. Under the breadcrumb come the product name with its status badge and the action buttons, then tiles for the registration date, the next due date and the recurring amount with its term; a service on a server adds tiles for disk and bandwidth use with bars (red from 90 percent). The sidebar's Service Actions block holds the same actions and "Open a ticket about this service", which opens the ticket form with the service already chosen. The cards:
- Service Details: domain (as a link), product and group, billing cycle, recurring amount, status, and the configurable options chosen.
- Account (services on a server): username, IP address, nameservers, the server's hostname, and disk and bandwidth use when the server reports them.
- Add-ons: the service's add-ons with price, next due date and status badge.
- Licence (licence products): the key, status, the server, domain and folder it is bound to, the last check, and Reissue Licence to clear the binding before moving the software (needs "Manage services"; the page says when a reissue is not allowed).
A suspended service shows the reason (unless staff suspended it) and a link to the unpaid invoices. A waiting cancellation request is announced with its date.
| Action | Where | What it does |
|---|---|---|
| Sign in to the control panel | Button at the top, for an active service on a server | Opens the panel in a new tab, signed in. Needs "Sign in to services". If the server cannot be reached, the page says to try again later. |
| Upgrade/Downgrade | Button at the top, for an active service with something to change to | /client/services/ID/upgrade lists the products and terms the service can move to, each with what is paid now (the difference for the days left in the period) or what comes back as credit, and the new due date when the term changes. Continue makes an invoice to pay (the change is made when it is paid) or, when nothing is owed, makes the change at once. A change already waiting for payment is linked. Needs "Manage services". |
| Change Password | Pop-up from the Service Actions block, active services on a server | A new password typed twice (at least 10 characters with letters and numbers) is set on the server. Needs "Manage services". |
| Request Cancellation | Card at the bottom and the Service Actions block, active or suspended services, when "Show the cancellation request link for services" is on | /client/services/ID/cancel asks why and when: at the end of the paid period (the date is shown) or straight away. The page warns that unpaid invoices for the service are cancelled when it closes and that a backup should be taken. Staff with account notices are told; the client gets "Cancellation request received". Needs "Manage services". |