CoreInto support

Support by ticket#

Tickets are the fastest way to get help with your installation. Open one in the client area at system.coreinto.com: our engineers see your licence and the version you run, and every answer stays in your client area. Tickets are answered in order, most within one working day, and faster for anything that stops your clients from paying or ordering.

When you open a ticket, include your CoreInto version (shown at the foot of the admin area), your PHP version, what you did, what you expected and what happened instead, with the exact message on the screen. Never put passwords or licence keys in a ticket that you would not want written down; if we need access, we will ask for it in a way that keeps it safe.

Reporting a bug#

Bugs are best reported in the forum's Bug reports category, where other users can confirm them and we can follow up in public. Give the steps that make it happen, what you expected and what you saw. Fixed bugs are listed in the changelog.

Reporting a security issue#

If you think you have found a security issue in CoreInto, do not post it in public. Report it privately through the security form or to support@coreinto.com. Read our security page for what to include and how we respond.

Asking for a feature#

Ideas live on the ideas board, where everyone can vote. The most wanted ideas shape each release, and every idea shows its status from review to released.